Refund Policy

What does the money-back guarantee mean and how can it be enforced?

If, within 14 days after receiving the product, you indicate by phone, email or in a message sent via the Contact page that you wish to use the right of withdrawal, I will refund the price of the ordered products and the cost of delivery.

Of course, the money-back guarantee (ie the right to cancel) has conditions:

We can only return the product in an unopened state.
After you have indicated that you wish to use the right of withdrawal, you must return the ordered product or products within 14 days. Due to the procedure, it is not possible to receive a package sent by cash on delivery. Refunds are only possible after the goods have been returned.